Shipping Policy

Sterling Peptides Ltd is committed to providing reliable and discreet shipping for all orders placed through our website. This policy outlines how orders are processed, dispatched, and delivered.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once an order has been processed and prepared for shipment, it cannot be modified or cancelled.

Returned Shipments

If a parcel is returned to Sterling Peptides Ltd due to an incorrect shipping address, failed delivery attempts, or the customer’s failure to collect the shipment, the customer may be required to pay a reshipping fee to cover additional courier and handling costs.

The standard reshipping fee is typically £10, depending on the destination and courier charges.

Shipping Methods

We use trusted UK courier services to ensure secure and trackable deliveries. Shipping carriers may include Royal Mail or other reputable logistics providers depending on the destination and shipping option selected at checkout.

Estimated delivery times are provided during checkout but should be considered estimates only, as courier delays or external factors may occasionally affect delivery times.

Delivery Times

Typical delivery timeframes:

• United Kingdom: 1–3 business days
• Europe: 3–7 business days

Delivery times may vary depending on courier service availability, seasonal demand, or customs procedures for international shipments.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email containing tracking details once the order has been dispatched. This allows customers to monitor delivery progress directly with the courier.

Shipping Address Responsibility

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

Sterling Peptides Ltd cannot be held responsible for delivery issues caused by incorrect or incomplete address information. If a parcel is returned due to an address error, additional shipping fees may apply for reshipment.

Failed Delivery Attempts

If a returned shipment is not eligible for reshipping, the order may be cancelled, and any refund issued may be subject to the deduction of shipping and handling costs.

Transfer of Delivery Responsibility

Responsibility for the shipment transfers to the customer once the courier confirms delivery to the address provided at checkout or to an authorised safe location.

Lost or Delayed Shipments

While we work with reliable shipping partners, delays can occasionally occur due to circumstances beyond our control, including courier issues, customs processing, weather conditions, or peak shipping periods.

If a shipment appears significantly delayed, customers are encouraged to contact our support team so we can assist in initiating a courier investigation.

Damaged or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of confirmed delivery and include clear photos of the product and packaging.

Once the issue has been verified, we will work with the customer to arrange an appropriate resolution, which may include a replacement or refund where applicable.

Customs and Import Regulations

Customers ordering from outside the United Kingdom are responsible for ensuring that the purchase and import of research compounds complies with the laws and regulations of their country.

Sterling Peptides Ltd cannot be held responsible for customs delays, seizures, or additional duties or taxes imposed by local authorities.

Discreet Packaging

All orders are shipped in secure and discreet packaging designed to protect the contents during transit while maintaining customer privacy.

Contact

If you have any questions regarding shipping or delivery, please contact our support team:

Sterling Peptides Ltd
Email: info@sterlingpeptides.co.uk