Sterling Peptides Ltd aims to provide reliable service and high-quality research materials. Due to the specialised nature of research compounds, our refund policy is designed to ensure fairness while maintaining product safety and integrity.

Returns and Refunds

Due to the sensitive and specialised nature of research chemicals, products cannot be returned once dispatched unless the item received is damaged, defective, or incorrect.

Returns may only be considered where an issue with the order has been verified by our team.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of confirmed delivery.

When contacting us, please include:

• Your order number
• Clear photographs showing the issue
• A description of the problem

Once the issue has been reviewed, we may offer a replacement or refund where appropriate.

Non-Refundable Situations

Refunds or returns cannot be provided in the following circumstances:

• Change of mind after purchase
• Incorrect shipping address provided by the customer
• Products that have been opened, handled, or used
• Failure to comply with product handling requirements
• Delays caused by couriers or customs processes

Proof of Delivery

Orders are shipped using tracked delivery where available. If a shipment is marked as delivered by the courier, we will rely on the delivery confirmation provided by the carrier.

If a customer reports that a delivered parcel is missing, we may investigate the matter with the courier before determining whether a replacement or refund may be appropriate.

Order Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Customer Responsibility

Customers are responsible for ensuring that the purchase, importation, possession, and use of products complies with applicable laws and regulations in their jurisdiction.

Research Use Only

All products supplied by Sterling Peptides Ltd are intended strictly for laboratory research purposes and are not intended for human consumption, medical use, or veterinary use.

Contact

If you have any questions regarding refunds or returns, please contact:

Sterling Peptides Ltd
info@sterlingpeptides.co.uk