FREQUENTLY ASKED QUESTIONS
You will find the answers to many questions you may have below, but if not our dedicated customer service team is on hand 8am – 6pm Monday to Friday and 10am – 2pm on Saturday. Click here or go to the contact page for ways to get in touch.
For UK orders offer DPD express. If your order is placed by 2pm then in 99% of cases you will receive your order the next working day. Saturday services and next day by 10.30am are also available for an additional fee.
For international orders we recommend DHL if you country is listed and in most cases parcels arrive within 48 hours via this service.
To track your parcel follow the relevant link below.
DPD -https://www.dpd.com/tracking
DHL -https://www.dhl.co.uk/en/express/tracking.html
All our peptides come in individually bubble wrapped vials. The vials are then collectively bubble wrapped and then enveloped in a sheet of Mylar to protect against light and heat. Finally, this is placed within a recyclable cardboard box.
Peptides are clinically packaged into USP Type 1 Borosilicate Glass vials.
PEPTIDE STORAGE INSTRUCTIONS
- Allow peptides and bacteriostatic water to come to room temperature before reconstitution!
- Store any peptides not to be used within 30 days and still in their lyophilized (freeze-dried) state in a freezer at -20 degrees Celsius. At this temperature peptides will remain stable for approx. 48 months!
- Store reconstituted peptides in a fridge!
- Keep peptides in stored containers away from food and beverages!
- Avoid repeated freezing and thawing!
- Shake reconstituted peptides at all!
- Allow light or heat fluctuations to any peptides whether they be reconstituted or still in their freeze dried state!
- All our products come with a 100% shipping guarantee
We offer a money back guarantee on nearly all of our products. There are a few highly valuable peptides that are EXEMPT from this guarantee and these will be clearly marked “EXEMPT FROM MONEY BACK GUARANTEE”. We encourage you to read each product listing carefully before you buy.
Due to possible contamination and temperature fluctuations we cannot re-sell peptides and therefore do not accept returns. Please dispose of your unwanted peptides in a responsible and environmentally friendly manner.